Terms of Service

Last updated August 17, 2026

We are شركة السكلاني لتقنية المعلومات والحلول الرقمية ("Company," "we," "us," "our"), a company registered in Libya at Al Serraj, Tripoli.

We operate the website tadawihealth.com (the "Site"), the mobile application Tadawi (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at info@tadawihealth.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and شركة السكلاني لتقنية المعلومات والحلول الرقمية, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Definitions

"Patient" means any individual who registers to seek medical consultations through the Platform.

"Doctor" or "Physician" means any licensed medical professional who registers to provide consultations through the Platform following successful credential verification.

"Consultation" means a medical interaction conducted through the Platform between a Patient and a Doctor, whether via text, audio, or video.

"Medical Records" means any health-related data generated or uploaded in connection with a Consultation, including lab results, prescriptions, and consultation notes.

"Content" means any text, images, files, or other material submitted to the Platform by any user.

2. Eligibility

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

Doctors must be currently licensed to practice medicine in a recognized jurisdiction and must complete Tadawi's credentialing process before conducting any Consultations. Approval is at Tadawi's sole discretion.

3. Account Registration and Security

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being misused, or is in violation of these Terms.

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

4. The Platform Is Not an Emergency Service

THE PLATFORM IS NOT DESIGNED OR INTENDED FOR MEDICAL EMERGENCIES AND MUST NOT BE USED AS SUCH.

If you are experiencing a life-threatening situation, severe chest pain, difficulty breathing, loss of consciousness, uncontrolled bleeding, stroke symptoms, or any other condition that may require immediate medical intervention, you must call emergency services or proceed to the nearest emergency facility immediately.

Tadawi expressly disclaims all responsibility and liability for any harm, injury, or death arising from a user's failure to seek timely in-person emergency care. By using the Platform, you acknowledge and accept that Tadawi has no obligation, capability, or duty to dispatch emergency services or to monitor your health status in real time.

5. Medical Disclaimer and No Doctor-patient Relationship With Tadawi

Tadawi is a technology platform that facilitates connections between patients and independently licensed physicians. Tadawi does not itself practice medicine, provide medical advice, diagnose conditions, recommend treatments, or make any clinical decisions. No doctor-patient relationship exists between any user and Tadawi at any time.

Doctors on the Platform are independent licensed professionals who exercise their own clinical judgment. Any medical advice, diagnosis, treatment recommendation, or prescription provided through the Platform is solely the professional responsibility of the individual Doctor who provided it. Tadawi has no control over, and expressly disclaims all responsibility for, any clinical decision made by a Doctor.

Tadawi makes no representations or warranties as to the qualifications, competence, suitability, or conduct of any Doctor beyond the credential verification steps described in these Terms. Credential verification is an administrative process and does not constitute an endorsement of any Doctor's medical judgment or clinical abilities.

Patients should always apply their own judgment and, where appropriate, seek a second opinion or follow up with an in-person healthcare provider. Nothing on the Platform constitutes a substitute for professional in-person medical advice tailored to your specific circumstances. Reliance on any information or advice received through the Platform is entirely at your own risk.

6. Patient Responsibilities

As a Patient, you agree to

Provide accurate, honest, and complete information about your health, symptoms, medications, and medical history
Follow up with an in-person provider when instructed to do so by your Doctor
Not share your account with any other person
Not use the Platform for any purpose other than obtaining legitimate medical consultations
Cooperate with identity verification steps we may require
Not attempt to manipulate, deceive, or defraud any Doctor or Tadawi

You acknowledge that the quality and safety of your care depends on the accuracy of the information you provide, and that Tadawi and Doctors cannot be held responsible for outcomes resulting from information you withheld or misrepresented.

7. Doctor Responsibilities

As a Doctor, you agree to

Maintain a valid, active medical license at all times while practicing on the Platform and to notify Tadawi immediately if your license is suspended, revoked, or otherwise restricted
Only provide consultations within your scope of practice and competence
Conduct Consultations in compliance with applicable professional and ethical standards
Maintain appropriate professional liability insurance coverage
Keep your credential documents current and promptly submit renewals as requested
Maintain the confidentiality of all Patient information in accordance with applicable law and professional obligations
Not use the Platform to solicit Patients to move communications off the Platform
Not prescribe controlled substances in circumstances prohibited by law

Doctors are independent contractors. Nothing in these Terms creates an employment, agency, or partnership relationship between Doctors and Tadawi.

8. Fees and Payments

Consultation fees are displayed on the Platform at the time of booking. Payments are processed through Tadawi's integrated payment infrastructure. By initiating a Consultation, you authorize the applicable charge.

We accept the following forms of payment:

Mastercard
Sadad
Adfali
Local Bank Cards
Moamalat
Tadauwel

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Refunds. Refunds may be issued at Tadawi's discretion in the event of a technical failure that prevented a Consultation from taking place, or where a Consultation was cancelled before commencement in accordance with our cancellation policy. Completed Consultations are generally non-refundable.

Doctor Payouts. Payouts to Doctors are processed on a bi-monthly cycle in accordance with the payout terms provided at onboarding. Tadawi deducts a service commission from each completed Consultation before remitting payment. Payout terms may be updated with reasonable advance notice.

Tadawi reserves the right to modify fees at any time, with changes taking effect upon posting to the Platform.

9. Contribution License

By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

Notwithstanding the foregoing, the license granted in this section does not apply to Medical Records, health information, consultation content, diagnostic results, or any other information you submit in connection with receiving or providing medical care through the Platform. Such information is governed exclusively by Section 13 (Medical Records) and our Privacy Policy.

10. Intellectual Property

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "RULES OF CONDUCT" section below, we grant you a non-exclusive, non-transferable, revocable license to:

access the Services; and
download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@tadawihealth.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the "RULES OF CONDUCT" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services.

When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

confirm that you have read and agree with our "RULES OF CONDUCT" and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

11. Guidelines for Reviews

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

12. Prescriptions and Lab Orders

Doctors may issue prescriptions or lab orders through the Platform where clinically appropriate and legally permitted. Tadawi does not guarantee that any prescription can be filled by any particular pharmacy, or that any lab order can be fulfilled by any particular diagnostic provider. Patients are responsible for arranging fulfillment through providers of their choice.

Tadawi does not verify the accuracy, completeness, or legality of any prescription or lab order issued by a Doctor. Any concerns about a prescription or order should be raised directly with the issuing Doctor.

13. Medical Records

Tadawi maintains records of Consultations and associated health data on behalf of Patients. Patients may access their Medical Records through the Platform. Doctors may access only the records of Patients under their active care.

You grant Tadawi a limited license to store, process, and display your Medical Records for the purpose of operating the Platform and facilitating your care. This license does not permit Tadawi to sell, share, or otherwise use your Medical Records for any purpose outside those described in our Privacy Policy.

14. Acceptable Use

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.
Harvest, scrape, or collect data about other users without authorization
Interfere with or disrupt the integrity or performance of the Platform
Use the Platform to transmit unsolicited commercial communications
Engage in any conduct that could harm Tadawi's reputation or operations

15. Mobile Application License

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

16. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

17. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted on servers located in the European Union and globally distributed infrastructure. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Libya, then through your continued use of the Services, you are transferring your data to Libya, and you expressly consent to have your data transferred to and processed in Libya.

18. Third-party Services

The Platform may integrate with or link to third-party services, including payment processors, diagnostic labs, and telecommunications providers. Tadawi is not responsible for the practices or content of any third-party service. Your use of third-party services is governed by their respective terms and policies.

19. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

You may close your account at any time directly through your account settings. Upon closure, your right to use the Platform ceases immediately. We will retain data as required by law and our Privacy Policy.

20. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

21. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

22. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TADAWI, ITS PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY LOSS OF LIFE, PERSONAL INJURY, OR BODILY HARM ARISING FROM OR IN CONNECTION WITH A CONSULTATION OR THE USE OF THE PLATFORM; ANY MEDICAL OUTCOME, MISDIAGNOSIS, DELAYED DIAGNOSIS, MISSED DIAGNOSIS, OR ADVERSE TREATMENT OUTCOME ARISING FROM A DOCTOR'S ADVICE OR ACTIONS; ANY LOSS OF DATA, REVENUE, PROFITS, GOODWILL, OR BUSINESS OPPORTUNITY; ANY UNAUTHORIZED ACCESS TO, DISCLOSURE OF, OR ALTERATION OF YOUR DATA WHERE TADAWI HAS IMPLEMENTED REASONABLE SECURITY MEASURES; ANY INTERRUPTION, SUSPENSION, OR TERMINATION OF THE PLATFORM FOR ANY REASON; ANY ERRORS OR OMISSIONS IN ANY CONTENT OR INFORMATION AVAILABLE ON THE PLATFORM; ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING ANY DOCTORS, PATIENTS, OR OTHER USERS; OR ANY DECISION YOU MAKE IN RELIANCE ON INFORMATION OR ADVICE RECEIVED THROUGH THE PLATFORM.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION ARISING, OR FIFTY LIBYAN DINARS (50 LYD).

YOU ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND TADAWI, AND THAT TADAWI WOULD NOT PROVIDE THE PLATFORM WITHOUT THESE LIMITATIONS. NOTHING IN THIS SECTION EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE MANDATORY LAW.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; (6) any overt harmful act toward any other user of the Services with whom you connected via the Services; (7) any Content you submit to the Platform; (8) any misrepresentation you make to Tadawi, any Doctor, or any other user; (9) any dispute between you and any Doctor or other user of the Platform; or (10) your failure to seek appropriate in-person care when required. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

24. Governing Law

These Legal Terms shall be governed by and defined following the laws of Libya. شركة السكلاني لتقنية المعلومات والحلول الرقمية and yourself irrevocably consent that the courts of Libya shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

25. Dispute Resolution

You agree to irrevocably submit all disputes related to these Legal Terms or the legal relationship established by these Legal Terms to the jurisdiction of the Libya courts. شركة السكلاني لتقنية المعلومات والحلول الرقمية shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Legal Terms are entered into in the course of your trade or profession, the state of your principal place of business.

26. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

27. Rules of Conduct

All users of the Platform -- whether Patients, Doctors, or any other participants -- are required to engage with the Platform and with one another in a manner that is professional, respectful, and lawful. The following rules apply at all times.

General Conduct

You must not

Harass, threaten, abuse, intimidate, or discriminate against any other user, Doctor, or Tadawi staff member on the basis of gender, race, ethnicity, religion, nationality, age, disability, or any other characteristic
Use language that is defamatory, obscene, hateful, or sexually explicit in any communication on the Platform
Engage in any deceptive, manipulative, or fraudulent behavior toward any other user or toward Tadawi
Record any Consultation without the express prior consent of the other participant
Share, publish, or distribute any Consultation content, Medical Records, or communications from the Platform without authorization
Attempt to establish contact with a Doctor or Patient outside the Platform for the purpose of circumventing Tadawi's fee structure

Patient Conduct

Patients must not

Seek prescriptions for controlled substances through fraudulent, exaggerated, or fabricated symptom descriptions
Use the Platform to obtain medications or referrals for purposes other than their own legitimate medical care
Attend a Consultation while visibly impaired in a way that prevents meaningful participation
Submit false or misleading identification or health information at any point

Doctor Conduct

Doctors must not

Conduct a Consultation without giving it appropriate professional attention, including reviewing available patient history before advising
Prescribe medications in quantities, combinations, or circumstances that a reasonable physician would consider inappropriate or unsafe
Engage in any romantic, sexual, or otherwise inappropriate relationship with a Patient through or facilitated by the Platform
Provide consultations while impaired by substances or in any condition that diminishes professional judgment
Issue prescriptions, referrals, or lab orders without a clinically justified basis
Misrepresent their qualifications, specialty, or clinical experience at any time

Enforcement

Tadawi reserves the right to investigate any suspected violation of these rules and to take action in its sole discretion, including issuing warnings, suspending access, permanently terminating accounts, withholding pending payouts where a Doctor is found to be in material breach, and referring matters to relevant licensing authorities or law enforcement where appropriate.

Tadawi is not obligated to monitor all activity on the Platform and does not assume liability for conduct that violates these rules. Users who experience a violation are encouraged to report it through the Platform's reporting tools.

28. Entire Agreement

These Terms, together with our Privacy Policy and any supplemental terms presented to you at the time of specific transactions, constitute the entire agreement between you and Tadawi regarding the Platform and supersede all prior agreements or understandings on the same subject.

29. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

30. Sms Text Messaging

Program Description

By opting into any text messaging program, you expressly consent to receive text messages (SMS) to your mobile number. Text messages may include: appointment reminders and account alerts.

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply update your notification settings. After this, you will no longer receive SMS messages from us. If you want to join again, please update your notification setting to allow text messages and we will start sending SMS messages to you again.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider.

31. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

32. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us through our contact us page:

شركة السكلاني لتقنية المعلومات والحلول الرقمية

Al Serraj

Tripoli

Libya

info@tadawihealth.com