Frequently asked questions

Tadawi is a telehealth platform that connects you with verified, licensed doctors for secure video consultations, digital prescriptions, medical records, and lab tests, all in one place.

Download the Tadawi app on iOS or Android, create your account, and you can search for doctors, book a visit, and join your consultation from your phone.

Choose a doctor and a time that works for you. You'll get a reminder before the appointment starts. Join the encrypted video call in the app, speak with your doctor, and receive advice, prescriptions, or test orders as needed.

Yes. After a consultation, your doctor can issue a digital prescription that you can view and manage in the app.

Yes. Your doctor can order lab tests as part of your care. You can track results in the app and share them with your doctor.

Yes. As results come in, they are saved to your medical records. In the app you can review past tests and follow individual markers over time, so you and your doctor can see how values are changing, not just the latest number. A trend appears once there are enough results for that marker.

You can cancel an appointment from the app before it starts. If you need help, contact our support team.

Consultation fees vary by doctor. You'll see the price before you book, with no hidden charges at checkout.

Tadawi offers a range of specialties including general medicine, cardiology, dermatology, pediatrics, and more. Browse doctors in the app by specialty, availability, price, and reviews.

Yes. Every doctor on Tadawi is a licensed professional. Each doctor's qualifications are individually validated. They complete onboarding and upload supporting documents such as medical licenses and specialty certifications. Our team reviews every file for that doctor before they can see patients.

In the app you can search by specialty and browse doctor profiles, including experience, availability, consultation price, and patient reviews. Only verified doctors appear in search.

Tadawi is built with privacy-first security. Consultations, medical records, prescriptions, and lab results are encrypted in transit and stored securely. We use industry-standard safeguards to prevent unauthorized access, and we do not sell your medical information.

Your medical information is private and used only to provide your care. Access is limited to you and the doctor you consult with, for the records needed for that care. We do not sell your health information, and we do not use it for advertising.

Yes. Video visits take place over an encrypted connection. Join from a private space, and do not record or share the session unless you and your doctor agree it is appropriate.

Use a strong, unique password and never share it. Log out when you finish on a shared device. For your protection, Tadawi will sign you out after a period of inactivity. If you notice anything unusual, change your password and contact support.

Our Privacy Policy explains what information we collect, how we use it, and your rights. You can also reach us through the contact page if you have a privacy question.

Sign up on the web, complete your profile and qualifications, and submit them for verification. Once approved, you can set your availability and start seeing patients.

A device with a camera and microphone, a stable internet connection, and a private space for consultations. You can manage your schedule, patients, and notes from the doctor dashboard.

Yes. On a patient's profile you can browse tracked lab markers and open a trend chart across previous results, including reference ranges. This helps you spot changes across visits, not only the most recent value.

Earnings from completed consultations are processed through Tadawi payout cycles. You can review your payments and cycle details in the doctor dashboard.